Allchurches Trust welcomes both positive and negative feedback. We aim to make it simple and easy to make a complaint or offer feedback and we aim to respond promptly and properly at all times.
If you have feedback or a complaint
What happens next?
If you telephone us, we will try to resolve the issue immediately and ensure we contact you with any follow-up actions or advice.
If you email or write to us, we will acknowledge your complaint within seven days, and resolve it within 21 days. If this is not possible, we will explain why and update you with the outstanding actions within the 21 day timeframe.
If your complaint cannot be resolved by the Administration or Company Secretarial teams, then it will be considered by our Chairman or the Board of Trustees.